Refund policy

Order Cancellation

  • Only Full Cancellation allowed. Partial Order Cancellation is not allowed.
  • To place a cancel request call the customer care helpline within 12 working hours of placing the order.

Order Returns

  • In case product received is physically damaged during shipment, click a picture and email to customer service team for assessment within 24 hours of receiving the shipment.
  • We only accept returns if the item shipped to you is defective or damaged. The item should be returned to us within 7 days from the delivery date in original packaging. The product should be in unused condition. We will send you a new replacement unit as soon as we receive the return package.
  • Returns would not be taken for orders delivered by store personnel. Please check the product at the time of accepting delivery.
  • When you return your product, indicate the reason for your return in a short note. Put the item along with the invoice and the note with the order number into a secure package. Affix our address (send only to sender address as seen in the invoice / delivery challan) and send it through a reliable courier and email us the consignment details.
  • Please note that we will provide a refund / return facility only for products bought from our online store http://kows.in/ and not for orders from physical stores or other online stores.

Wrong Size of product ordered

  • In case of wrong product ordering (e.g 180mm Bowl instead of 220mm Bowl), you can place a new order, for a different product from the same category, of equal or higher selling price. Send back the wrongly ordered product with the following remark “Wrong product ordered." New order no – XXX” Also send us an email with the full details of both orders, along with your bank account IFSC details for transferring payment. We will initiate an online fund transfer for the returned product amount within 7 working days of receiving the wrong product.

Order Refund

  • Refund if any, will be through gift cards only. There is no cash refund. 

Repair / Warranty issues

  • Incase of any kind of malfunctioning or defect in the product, the item will need to be taken to the nearest Service Center for assessment and resolution.

Customer Help contact details

Mobile : +91 70112 00372

Business hours: Monday to Saturday, 10.30 a.m. to 7 p.m. IST

Email:  info@kowskitchenware.com